Hello, it has been 10 days since my order, with no shipping progress or update. I did reach out to customer service with a response saying it was forwarded to someone else to look into. Not updated since, and that was 3 business days ago. I can forgive this timeframe if it had been associated with clear expectation or communication, but given that this automated request for a review is coming before my product has even shipped, it looks like poor form. Happy to update my review once I receive further communication or actually receive the product.
