How We Ship + Return Policy
SHIPPING
Free standard shipping on every U.S. order. No code, no minimum.
Your SWAND® ships from our California warehouse. Standard delivery arrives within 5–10 business days, depending on your location.
Need it sooner? Expedited delivery is available at checkout for $25.
Shipping outside the United States
SWAND ships worldwide through Amazon:
Queen (Gold) — https://www.amazon.com/dp/B0H8P8B19S
Raven (Black) — https://www.amazon.com/dp/B0H8P7DC1P
RETURNS & REPLACEMENTS
Every SWAND® is inspected before it ships. All sales are final — we do not accept returns or offer refunds on change-of-mind purchases.
If your SWAND arrives damaged or defective, we will happily replace it. Email us at care@swand.com within 7 days of delivery with your order number and a photo of the item and packaging, and we'll send a replacement right away — no need to ship anything back unless we ask.
If your order arrives with items missing or was damaged in transit, the same applies: write to us within 7 days and we'll make it right.
Wholesale orders placed through Faire are subject to this same policy together with Faire's platform terms.
Questions before you buy? We're happy to help — care@swand.com