Shipping + Returns
How long before my order ships?
Our fulfilment team will process and ship your order within 24–48 hours Monday–Friday,
Please note that if your purchased items are on pre-order we will send you notification of the shipping date.
Expedited orders / Same Day Shipping
Place your order Monday-Friday before 10:00am PST in order to ship same day.
Tracking Information
When your item ships, you will receive a confirmation email with tracking. Be sure to check spam if you have not received the email.
If your USPS tracking information has not updated, know that your order has shipped. Facilities are not always timely with scanning in packages or updating the tracking info. Once it arrives at the post office in your county, a final ETA will be calculated.
For additional information not found on your tracking page, contact USPS directly at 1 (800) 275-8777.
What is your return/exchange policy?
Please note, we do not accept exchanges and/or returns for any opened or used product. To be eligible for a refund or exchange on a damaged item, you must email us care@swand.com within 7 days of receiving the product.
Please email us at care@swand.com to alert us of the damage (a photo is always helpful).